Frequently Asked Questions
Answers to what most people ask before working with us. Still have a question? Reach out directly.
What does JG Creative Tech actually do?
We build digital infrastructure for Kenyan and East African SMEs - web development, digital architecture, digital strategy, and editorial-grade design. In practice that means everything from a business's core website to the systems behind it: client portals, payment processing, and ongoing technical strategy.
How do I get started on a project?
Click "Get Started" from the homepage. You'll fill out a short Project Discovery form (your goals, business stage, and any context worth knowing), then choose a time for a consultation call. Nothing is booked or charged until that call.
How much does a project cost?
It depends on scope - a marketing website and a custom client portal are very different projects. We don't publish fixed packages because most real projects don't fit a template. Book a consultation and we'll give you an honest, specific estimate based on what you actually need.
Can I pay with M-Pesa?
Yes. Invoices in your client portal can be paid by M-Pesa or card through a single secure checkout - you choose the method that works for you at the time of payment.
Do you only work with businesses in Nairobi?
No. We're based in Nairobi, but our work is entirely remote-friendly and we work with SMEs across Kenya and East Africa more broadly.
What is the client portal, and do I get access to one?
It's where active clients view project documents, track invoices, pay them, and message our team directly, all in one place. You can create your own account at any time - once you sign up, our team reviews your account and sets up your real project details.
Is your site and your service available in Swahili?
Yes - the site itself is fully available in English and Swahili, and we're happy to communicate in either language throughout a project.
What's the fastest way to reach you directly?
WhatsApp is usually fastest - there's a chat button on every page. You can also use the contact form, or book a consultation directly if you already know what you're looking for.